Privacy policy

Privacy Policy

Ratń Swamini is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit ratnswamini.com or make a purchase from us. This policy is compliant with the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

·        Identity and Contact Full name, email address, phone number, billing address, and delivery address.

·        Order Information Products purchased, order value, order history, and preferences.

·        Payment Information We do not store your card or bank details. Payments are processed by secure third-party payment gateways. We only receive a payment confirmation.

·        Device and Usage Data IP address, browser type, pages visited, and referral source collected via cookies and analytics tools.

·        Communications Any messages, emails, or feedback you send us.

2. How We Use Your Information

·        To process and fulfil your orders, including dispatch and delivery.

·        To communicate with you regarding your order, returns, and customer support.

·        To send promotional emails and offers, only if you have opted in. You may unsubscribe at any time.

·        To improve our website, products, and customer experience.

·        To comply with legal obligations under Indian law.

·        To detect and prevent fraud or misuse of our services.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We share it only with:

·        Logistics Partners To arrange delivery of your orders. They receive only the information necessary to complete delivery.

·        Payment Gateways To process payments securely.

·        Technology Providers Shopify, Google Analytics, and similar tools used to operate the website.

·        Legal Authorities If required by law, court order, or government request.

4. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil our legal and business obligations. Order records are typically retained for 7 years in compliance with Indian GST regulations. You may request deletion of your data by contacting us at ratnswamini@gmail.com.

5. Your Rights

·        Access the personal information we hold about you.

·        Correct inaccurate or incomplete information.

·        Request deletion of your personal data, subject to legal obligations.

·        Withdraw consent for marketing communications at any time.

 

To exercise any of these rights, email ratnswamini@gmail.com with the subject line Privacy Request. We will respond within 30 days.

6. Cookies

We use cookies to enhance your browsing experience, remember preferences, and analyse site traffic. You may disable cookies in your browser settings; however, some parts of the website may not function correctly. By continuing to use our website, you consent to our use of cookies.

7. Security

We implement reasonable security measures including SSL encryption, secure payment gateways, and restricted access to personal data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal information to us, please contact us immediately.

9. Contact

For any privacy-related concerns, write to us at ratnswamini@gmail.com